Terms & Policies

 

GENERAL POLICY

  • Stok Palace Heritage is operational from May 15 till October 15 in 2019 and will remain closed for guests through the rest of the year

  • Chulli Bagh villas will be operational from May 15 to November 30 in 2019

  • Rooms are booked subject to final confirmation and availability

  • Our rooms are strictly non-smoking. If it is detected that a guest has smoked in the room, we will charge for one night’s stay as cleaning fee or smoking fee.

BOOKING AND PAYMENT POLICY

  • Due to a small inventory available we prefer a 100% advance payment to secure a confirmed reservation

  • Goods and Services Tax (G.S.T.) of 28% is applicable on every booking. Subject to change without prior notice. Any increase in Govt. taxes will be charged as actuals

  • We accept payments by Debit or Credit card at site. Subject to network availability

  • On making a payment by bank transfer, kindly mention the booking number along as a comment in the bank transfer and send us an update with the transfer confirmation slip as provided by the bank, so that we can track the payment and confirm receipt

CANCELLATION AND AMENDMENT POLICY

  • Cancellation fee of 50% of transaction amount if cancelled within 30 days prior to check-in date will be applicable

  • Cancellation fee of 100% of transaction amount if cancelled within 15 days of check-in date will be applicable

  • Any amendments to bookings should be informed at least 7 days before check-in date. And any modifications shall be accommodated subject to availability and standard cancellation policy will apply if modifications shall result in cancellation.

  • No refund request shall be entertained for unexpected departures or no-shows

  • For a refund request to be processed, please allow a minimum of 14 days from the date of cancellation request.

CHECK-IN / CHECK-OUT

Guests can check-in any time after 1000 hrs on any day of the week

Guests need to check-out before 0900 hrs

FACILITIES

  • As an operational policy we do not provide room service

  • There are no TVs, intercom, internet facilities available in the rooms

  • We are not able to accommodate for than 2 adults in the rooms. We can however accommodate ONE minor as an extra person in the room and provide a floor mattress at an extra cost

MEDICAL CONCERNS

Ladakh is a high altitude destination with the altitude being above from 3,000 m (9,800 ft.). Altitude sickness, the mildest form being acute mountain sickness (AMS), is the negative health effect of high altitude, caused by rapid exposure to low amounts of oxygen at high elevation. Symptoms may include headaches, vomiting, tiredness, trouble sleeping, and dizziness. Acute mountain sickness can progress to high altitude pulmonary edema (HAPE) with associated shortness of breath or high altitude cerebral edema (HACE) with associated confusion. Chronic mountain sickness may occur after long term exposure to high altitude.

Altitude sickness typically occurs only above 2,500 metres (8,000 ft), though some are affected at lower altitudes. Risk factors include a prior episode of altitude sickness, a high degree of activity, and a rapid increase in elevation. Diagnosis is based on symptoms and is supported in those who have more than a minor reduction in activities. It is recommended that at high-altitude any symptoms of headache, nausea, shortness of breath, or vomiting be assumed to be altitude sickness.

Prevention is by gradually increasing elevation by no more than 300 metres (1,000 ft) per day. Being physically fit does not decrease the risk. Treatment is generally by descending to a lower altitude and sufficient fluids. Mild cases may be helped by ibuprofen, acetazolamide, or dexamethasone. Severe cases may benefit from oxygen therapy and a portable hyperbaric bag may be used if descent is not possible. Treatment efforts, however, have not been well studied.